Order Fulfillment Policy

Moondough is a small-batch microbakery led by a solo artisan. To maintain the highest quality, freshness, and consistency, all offerings are made-to-order in limited quantity. Please review the following fulfillment terms when placing an order.

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Pick-Up Policy

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Pick-Up Hours
Main Location:
Moondough at Bakery Pro Kitchen
1021 NE 45th St, Fort Lauderdale, FL 33334
Hours: Saturday and Sunday, 11:00 AM to 4:00 PM

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Additional Community Pick-Up Zones (Coming Soon)
We’re partnering with  local businesses to offer alternative pickup locations for your convenience

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Pickup availability and schedule will be listed weekly via Instagram and our email newsletter. You’ll choose your preferred location at checkout.

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How It Works
Once your order is confirmed and ready, you’ll receive a notification with pickup instructions.

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Pickup windows are fixed. Products are best enjoyed fresh, so we kindly ask customers to pick up within the chosen timeframe.

 

Delivery Policy

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Delivery (Coming Soon)
Due to solo operation and limited capacity, we will launch with pick-up only for the first 2 weeks. 

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Once available, deliveries will operate under the following terms:

• Timeframe: 5:00–7:00 PM (after kitchen use ends)

• Radius: Up to 5 miles from 1021 NE 45th St

• Same-day delivery: Not available

• Orders must be confirmed at least 24 hours in advance

• Large orders (events, boats, etc.): Require 3–5 days’ notice depending on size

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Lead Times for Specialty or Bulk Orders

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As a microbakery with a small-batch model, the following notice is required:

• Family-size cakes, tarts, cheesecakes: Minimum 4 days’ notice

• Event, yacht, or catering orders: Minimum 5–7 days’ notice

• Holiday specials: Order-by dates will be posted in advance

Custom orders are only accepted based on availability and the current kitchen schedule.

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Disclaimer of Capacity

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Moondough is operated solely by one artisan. We do not use mass production or factory-style baking. To protect quality and wellness:

• No same-day orders

• Weekly production is limited

• Ordering may temporarily close when capacity is full

Customers are encouraged to order early via the website and subscribe to the newsletter for weekly menu releases.

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Food Safety Notice

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Moondough operates within a licensed and inspected commercial kitchen in Fort Lauderdale, Florida. We follow ServSafe-certified food handling and sanitation protocols.

All items are produced in a facility that processes:

• Wheat

• Dairy

• Nuts

• Eggs

Customers with severe allergies should contact us before placing an order.