Pickup & Delivery Guidelines

Order Fulfillment Policy

Moondough is a small-batch microbakery led by a solo artisan. To maintain the highest quality, freshness, and consistency, all offerings are made-to-order in limited quantities. Please review the following fulfillment terms when placing an order.

Pick-Up Policy

Pick-Up Hours are within a specific time frame, which will be shared in our event calendar in the calendar event description.

Community Pick-Up Zones
We have partnered with local businesses to offer pickup locations for your convenience

How It Works
For "Bake Day" orders, once your pre-order is confirmed and ready, you’ll receive a notification with pickup instructions.

Pickup windows are fixed. Products are best enjoyed fresh, so we kindly ask customers to pick up within the chosen timeframe.

Delivery Policy

Delivery (if not offered at this time.
Due to solo operation and limited capacity, we will launch when ready.

Lead Times for Specialty or Bulk Orders

As a microbakery with a small-batch model, the following notice is required:

Family-size cakes, tarts, cheesecakes: Minimum 4 days’ notice
Event, yacht, or catering orders: Minimum 5–7 days’ notice
Holiday specials: Order-by dates will be posted in advance

Custom orders are only accepted based on availability and the current kitchen schedule, which can be found on our Event Calendar.

Disclaimer of Capacity

Moondough is operated solely by one artisan. We do not use mass production or factory-style baking. To protect quality and wellness:

No same-day orders
Production days are limited
Ordering may temporarily close when capacity is full

Customers are encouraged to come early to in-person events or pre-order quickly on "Bake Days".

Food Safety Notice

Moondough operates within a licensed and inspected kitchen. We follow ServSafe-certified food handling and sanitation protocols.

All items are produced in a facility that processes:

Wheat
Dairy
Nuts
Eggs

Customers with severe allergies should contact us before placing an order.