FAQs

Pickup, Delivery & Order Fulfillment

Where can I pick up my order?

Being a micro-bakery, we have limited capacity. We are currently offering in-person orders at events and pre-orders only on specific "Bake Days". Please view our calendar to see upcoming event dates. Pickup location will be disclosed for all pre-orders done on 'Bake Day" events.

Are there other pickup locations available?

Yes! We partner with local businesses to offer convenient locations. Our Bake Day events will have information on where pre-order pick-up locations will be based on the event date chosen.

How will I know when my order is ready for pickup?

Pickup window times will be provided for all of our events. Please arrive during your pickup window to ensure freshness.

Can I pick up from partner locations on any day?

No. Partner pickups are only available on scheduled days and time frames we disclose.

Delivery

Do you offer delivery?

Not at this time. This is something we may offer in the future. Stay tuned on our Social Media for any updates.

Large Orders & Custom Orders

Can I place a large or custom order?

Yes! Please view our exclusive "Bake Days" on our calendar to get information on how to pre-order for those select dates. Here are a few popular lead times based on your needs:

Family-Size Desserts (e.g., cakes, cheesecakes): 4 days
Events, Boat Charters, Catering: 5–7 days
Holiday Menus: Deadlines will be posted via email and Instagram

Do you require a deposit?

Yes. Orders over $100, or any full-size cakes, pies, or tarts, require a 50% non-refundable deposit to secure your order and cover production time.

Order Timing & Availability

Why can’t I order same-day bread or desserts?

We bake in small, intentional batches. Every item is handmade — no mass production. Orders are limited to select "Bake Days" and local event dates, and we may close early once we sell out.

Safety & Allergens

Is your kitchen licensed?

Yes. Moondough operates from a licensed, inspected commercial kitchen. We follow ServSafe food safety standards and bake everything fresh in small batches.

Do your products contain allergens?

Our products may contain wheat, dairy, nuts, and eggs. If you have a severe allergy, please contact us before placing your order.

Refunds, Cancellations & Changes

Can I get a refund if I change my mind?

All sales are final. Everything is made to order, and we’re unable to offer refunds after purchase.

What if I made a mistake in my order?

What’s your cancellation policy?

Standard Orders (e.g., one loaf or dessert): Cancel up to 24 hours before pickup. No refunds.
Custom Orders & Cakes: Require a 50% non-refundable deposit. Cancellations are not accepted once confirmed.

What if I’m not happy with my order?

If your item was underbaked, missing, or something felt off, contact us within 24 hours. We’ll do our best to make it right, which may include a future discount or replacement.

Do you offer refunds for missed pickups?

Unfortunately, no. Once your order is ready, it cannot be remade or resold. Be sure to pick it up on time or send someone on your behalf.